Network Operations Center (NOC)
The state of the art NOC in Nairobi and Dar Es Salaam with redundant backup data centers are managed by highly skilled motivated and experienced personnel, enabling WTL to offer turnkey solutions to meet and exceed customers’ expectations with cutting edge technology and the advantages of having own iDirect Data Hub in Nairobi, Dar Es Salaam and in Germany.
The latest technologies capacitate WTL to configure and manage bandwidth to provide all necessary support locally. Customer are proactively kept informed of scheduled or unscheduled outages and experienced personnel within two hours take up escalation on troubleshooting.
The NOC also provides fault report details including resolution process. The NOC provides trouble tickets with numbers to the client to track the status. Customers can monitor and track performance and reliability of you internet connections through a Web-based reporting system.