Survey – Wananchi Telecom

We are committed to improving our relationships with our customers and value your views and perspectives.

We would want to get your updated feedback once the fault case has been addressed in order to evaluate our service standard during the fault handling process. We would like to ask you to engage in the following satisfaction survey so that we can obtain your quick input and prioritize it into actions to guarantee we continue to develop and give exceptional customer service to our clients.
Company Name*
1. Our support team alerts us of an outage before we notify them*
Immediately the circuit goes down Within 5 min After 30 min After 1 Hour
2. Our customer support team is attentive and polite*
Yes No Sometimes Rarely Never
3. You can contact our customer support team easily*
Yes No Sometimes Rarely Never
4. Our support staff is well-versed in dealing with fault concerns.*
Yes No Sometimes Rarely